Terms and Conditions

Please read these terms and conditions carefully before using Our Service.

Click here for Personal Data Protection section for PDPA compliance policy OR for Cookies related policy.

General

“Schoola” (“service”) is the service name operated and administered by Skola Tech Sendirian Berhad (“us”, “we”, or “our”). Our platform is accessible via : https://theschoola.com. The Terms of Use stated herein constitute a legal agreement between you and Skola Tech Sendirian Berhad. (Company No.: 1404332-H), a company incorporated in Malaysia

Our Terms of Use (“Terms” or “Agreement”) also includes our Privacy Policy, Cookies Policy, Data Processing Agreement, and any other documents referred to by those agreements, and they, as a whole, govern any access to Schoola platform, whether as visitor, guest, Instructors (Teachers, Trainers, Tutors, Trainers & Learning Centers), Learners (students, participants), etc.

Privacy

For information about our privacy and data policy, please read our Privacy Policy page. We use all data in accordance with Personal Data Protection Act 2010.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Country refers to: Malaysia
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Skola Tech Sdn Bhd.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service refers to the Website.
• Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.
• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
• Website refers to Schoola, accessible from https://theschoola.com/
• Instructor refers to member profiles who are Teachers, Tutors, Trainer, Coach or individuals providing course contents.
• Learning center refers to corporate member profile who are from Tuition Centers, Training Centers and/or educational institutions.
• Learner refers to member profiles who are Students, Partipants or individuals accessing and consuming course contents.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Membership and Accounts

In order to access the Services provided, you must become a member by providing required information as stipulated on our membership and/or registration and/or profile page.

Instructors must be at least 18 years of age to create an account to conduct teaching and/or training and use the Services.

If you are under the age of 18 or the legal age for giving consent hereunder pursuant to the applicable laws in your country (the “legal age”), you must obtain permission from your parent(s) or legal guardian(s) to open an account on the Platform. If you are the parent or legal guardian of a minor who is creating an account, you must accept and comply with these Terms of Use on the minor’s behalf and you will be responsible for the minor’s actions, any charges associated with the minor’s use of the Platform and/or Services or purchases made on the Platform. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Platform and/or Services.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Intellectual Property Rights

Your material(s) , course(s) and related content are your copyright. Everything you upload remains to belong to you. We claim no intellectual property rights & reserve no rights to your content.  

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Refund Policy

Your satisfaction is key metric for how effective Schoola is in solving your problems. If, for any reason, you do require a refund, kindly check the refund policy according to the scenario as outlined below.
We do allow 14-day refund policy generally for Instructors and 7-day refund policy for Learners account. While we enable learners access and usage for 7-day risk free period, Schoola also protects Instructors from potential fraud and provide them a reasonable payment schedule. Payments are disbursed to Instructors after a minimum of 14-days period and a maximum of 30-days period, hence strictly no refund requests will be tolerated after the 14-days refund window.

Learners, Students, Training participants:
^{Learners / Students} : Learners & Students who are enrolled to any courses are entitled to a full refund within the first 7-day period of signing up. Any request 8^th day and beyond will need to be treated on case-by-case basis. For short courses (that can be completed in less than 3 days) no refund will be permitted. This is to avoid any abuse in refund request.

^{Training Participants} : Training participants who are enrolled to any professional courses are entitled to a full refund within the first 7-day period of signing up. However, this will be treated on individual case basis since participants are directly engaged by the Training Center / Tuition Center / Learning Centers.
For short courses (that can be completed within 1 day) no refund will be permitted. This is to avoid any abuse in refund request.

To request for refund, kindly email full details (with your current username, contact details, course link and supporting reason(s)) to the respective Instructor, Tutor, Teacher or Learning Center with a copy to payment@theschoola.com. We recommend at least 2 business days for the Instructor/Learning Center to respond. You may also contact our Customer Care team for further assistance.

Instructors & Learning Centers:
^{Monthly plan} : Instructors & Tuition/Training Centers who are subscribed based on monthly billing plan are entitled to a full refund within the first 14-day period of signing up. Any request beyond 15^th day will result in cancellation of the next subsequent month, if applicable. This is to avoid any abuse in refund request.

^{Annual plan} : Instructors & Tuition/Training Centers who are subscribed based on annual billing plan are entitled to pro-rated refund based on the unutilized months within their annual period. Request made within first 14-days of the requested month is considered unutilized month and will be calculated as part of the pro-rated refund, if approved. Request made beyond 15^th day of the requested month will be considered as utilized month and will not be part of pro-rated refund calculation.
Any request beyond 10^th month will result in cancellation of the next subsequent renewal period, if applicable. This is to avoid any abuse in refund request.

To request for refund, kindly email full details (with your current username, contact details, course link and supporting reason(s)) to payment@theschoola.com. You may also contact our Customer Care team for further assistance.

Refund Policy Abuse:
While we enable learners access and usage for 14-day risk free period, Schoola also protects Instructors from potential fraud and provide them a reasonable payment schedule. Payments are disbursed to Instructors after a minimum of 14-days period, hence strictly no refund requests will be tolerated after the refund window.

Any payment between Learner accounts and/with Instructor accounts outside of Schoola’s integrated payment platform will not be eligible for any refund nor support.

At our discretion and investigation, if we find any elements of abuse in refund policy, such as consumption/completion of a significant portion of a course, or using certain Services enabling you to earn income before requesting for refund, Schoola reserve the right to deny your refund, and take necessary action(s) such as temporary and/or permanent ban of account from any usage of the Services. You will be notified of any such action and be given 14-days notice. You will not be eligible to receive a refund in such severe scenario.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: hello@theschoola.com
• By visiting this page on our website: https://theschoola.com/contact-us/